DevOps Requests

Name	Services / Teams
Heidi Cupp	Map Growth, TSG Eng 3
Kalyana Koka	TSG Eng 1, TSG Eng 2, TSG Eng 4, Acacia, BR Issues (Bedrock Requests), Nextera

Bedrock

Use these forms to request access to...

Cost Adjustment
Please use Cost Adjustment to track any anticipated increase/decrease in your AWS spends.

After submitting a request, you will get a response within 24 hours.

You will get an automated email with a link to your issue, eg. https://nwea.atlassian.net/servicedesk/customer/portal/4050/BR-<number>

From that page, you can click the "Share" link to let others on your team view your issue:

Or, any logged-in Jira user can view the ticket at https://nwea.atlassian.net/browse/BR-<number>

Critical: Crashes, loss of data, severe memory leak.
Major: Major loss of function.
Blocker: Blocks development and/or testing work, production could not run.
Minor: Minor loss of function, or other problem where easy workaround is present.
trivial: Cosmetic problem like misspelt words or misaligned text.

AI POC - github.com repo
Use this button to request a new repo at github.com for AI POC work.

Use these forms to request access to...

Break/Fix
Please use Break/Fix when something is broken that is not build related and needs MAP DevOps assistance in getting it working again.
Operational Request
Please use Operational Request when assistance is required for gathering information, or provisioning, modifying or decommissioning various resources such as AWS accounts or VMs.

Integration & Deployment
Please use Integration & Deployment when you have a build request related to Continuous Integration or Continuous Deployment technologies, processes, and pipelines.

Request for Collaboration
Please use Request for Collaboration to engage our MAP DevOps engineers in collaboration time, including code reviews.

See MAP Platform Operations Jira Workflow for examples of the ticket types described above.

Server Decommission
Please use Server Decommission to decommission a server.

Network Segmentation
Please use Network Segmentation network segmentation work.

Task
Please use Task for general MAP & PLO DBA requests.
DOR (Data Operations Request)
Please use DOR (Data Operations Request) for Data Operations Requests.

Environment Data Refresh
Please use Environment Data Refresh to request a data refresh for your environment.

High: Addressed within 4-8 hours or before end of work day (PST). Resolution remains top priority above all other work until complete. Highest priority for Incidents/MIs.
Medium: Addressed within 3 business days. Resolution target within the week.
Minor: Addressed within 10 business days. Resolution determined by capacity & request.